42SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Jack Lynch Jack Lynch oversees PSCU’s operations service delivery to credit unions including implementations, project management and CU Learning. Jack has over 25 years of leadership experience in delivering operational services, … Web: pscu.com Details “We provide great customer service.” From advertisements and website mission statements, to sales presentations and trade shows, we’ve heard this message from companies in every industry more times than we can count. But what does service really mean to consumers today?It’s a standard for those of us in the credit union industry to say service to our members is our No. 1 focus. After all, it is, and it should be. But what does that really mean? Specifically, how does your vision of service translate into results for current and potential future members? Will your service message result in an increase in membership?Great service is no longer just about saying ‘hello’ and smiling when someone walks into your branch. (We’ve been doing that for years!) Many of our competitors in the financial services industry have already recognized the importance of friendly in-branch customer service and are making improvements. And even if you have your competitors beat with a great branch experience, are you really winning the service battle for members? Maybe not, as your member’s definition of service has likely changed.The New Meaning of ‘Service’Service has moved to being defined by consumers as 24/7 access across all channels. They want what they want, when they want it via mobile, web, branch or phone. When your members reach out for help, they need to experience your commitment to service across all of those channels.For example, you may have the latest and greatest mobile application out there, but an important metric of success is what users encounter if they run into an issue. What do they think if they call you at 7:00 p.m. on Friday evening only to receive an automated voicemail response that no one will be available to provide assistance until 8:00 a.m. on Monday morning? And it’s not as helpful as you may think to direct them to your website in the interim. In today’s service environment, your member probably visited your site to do their own troubleshooting before ever calling you. Would this translate into a great service experience in their mind? Probably not.The Credit Union AdvantageThe advantage for credit unions is our long history of service to members. This gives us a built-in advantage over other financial institutions. It’s our job to not only meet evolving consumer expectations of service, but also to help educate the millions of people out there about just what makes credit unions so unique. And one of those differentiators should be that we are available to our members when they need us, in the channel in which they want to engage with us.The question all of us in the credit union industry must continually ask ourselves is, “Are we aligned with the member’s definition of service expectations?” This means ongoing assessments across all your channels, as well as considering how you measure up against the competition. Identify where the gaps are and create a roadmap for improvement. In what areas do you need to invest to create the service current members demand and for which future members are looking? It’s easy to say but hard to execute when you are confronted with day-to-day business challenges. The gap may seem insurmountable when some of your competitors are the largest financial institutions in the country and have the resources to make huge investments in service delivery.The Power of PartnershipsService is an area where you should leverage your partners across all channels to develop an overall plan to address the new definition of service.In addition to handling inquiries on a variety of financial services, PSCU’s Total Member Care™ call centers help credit unions communicate effectively with their members about conversions, mergers, EMV upgrades, home banking conversions and regulatory changes. All services are available 24/7/365 to ensure maximum satisfaction and loyalty. PSCU partners with its Member-Owner credit unions to provide an exceptional level of service to their members.Just as the landscape in payments is rapidly changing, the definition of what it means to serve is also evolving. When a member engages with you across all channels, can you confidently say your service is superior to what they would receive from another financial institution? As you plan for the future, make service a part of every strategic discussion. This is an opportunity to differentiate yourself from the competition and not only retain current members but also expand your membership as you help them meet – and exceed – their new definition of service.
The deaths from the COVID-19 virus in Iran were the first in the Middle East and the country’s toll is now the highest outside China, the epicentre of the outbreak.Chinese nationals have been barred from entering Iraq, despite it hosting several Chinese oil companies. Iraq also closed the only border crossing with Kuwait at Safwan, south of Basra, late Sunday evening, after Kuwait confirmed multiple COVID-19 cases.Concern has spread over social media networks in Iraq, with users expressing fears that the country cannot accomodate a coronavirus outbreak.Many hospitals in Iraq are poorly equipped or in disrepair and there are less than 10 doctors for every 10,000 people, the World Health Organization says.The novel coronavirus has spread to more than 25 countries since it emerged in December and is causing mounting alarm due to new outbreaks in Europe, the Middle East and Asia.Topics : Iraq on Monday confirmed its first novel coronavirus infection in an Iranian national studying in the southern shrine city of Najaf, health officials said.The country, whose healthcare system is run down, often hosts pilgrims and religious students from Iran, where 12 people have died since a coronavirus outbreak there was first reported last week.Iraq had blocked travel to and from the Islamic republic days before announcing a seminary student in Najaf was the country’s first confirmed case. Najaf’s provincial health authority said the Iranian national had entered “before the ban was declared”.An AFP correspondent said the man is being quarantined in a hospital in the city.The education directorate in Najaf said official mid-year exams, which had already started, would be cancelled until further notice to protect students.The governor of Salaheddin, north of Baghdad, said that non-Iraqis would not be allowed into the province ahead of a religious pilgrimage to Shiite shrines in the area planned for Tuesday.
DES MOINES, Iowa (AP) — The director of the Iowa Department of Human Services has sought help from state criminal investigators to look into allegations at the Glenwood Resource Center. The agency learned last month that federal officials were investigating whether the state is violating the federal rights of Glenwood residents by placing them at risk with uncontrolled human subject experiments. Federal officials also are seeking to learn if there have been practices causing needless injury. Iowa Division of Criminal Investigation Assistant Director Mitch Mortvedt says Tuesday his agency was called in to help and is evaluating information in the ongoing investigation.. Glenwood is home to people with developmental disabilities.
Perhaps the two most explosive players for the Corning Cardinal football team earned postseason accolades over the holidays as seniors Curtis McCoy and Brenden Stewart each were named to the all-Northern Section team.The all-section team was chosen by representatives of the Chico Enterprise-Record, Marysville Appeal-Democrat, Redding Record Searchlight and MaxPreps. Plenty more players were chosen as well with three Pleasant Valley Vikings recognized as were two from Durham, a pair of Gridley …
Share Facebook Twitter Google + LinkedIn Pinterest The Ohio Farm Bureau Federation Board of Trustees has named Adam Sharp the organization’s new executive vice president.Sharp succeeds Jack Fisher, who has served as executive vice president since 1996. Last October, Fisher made public his intention to retire from the organization.The Ohio Ag Net’s Ty Higgins visited with Sharp shortly after the announcement on Tuesday.
Share Facebook Twitter Google + LinkedIn Pinterest Scattered light precipitation moves across the state today, but really has very little moisture to truly work with. Right now we will look for a few hundredths to a tenth or two over 50% of the state. A lot of the moisture may end up coming out as clouds and spotty drizzle. Still, we can’t call the day precip free, even if action is very, very light. Better action develops overnight tonight into tomorrow. The best rains are south, and far NW Ohio may miss out on precipitation. However, we are leaving rain totals at .1” to 1.25”, and that upper end range total will be limited to areas near the river in south central Ohio. The heaviest rains remain farther south in KY, but probably do not move north with any regularity.We are dry from Saturday afternoon to midday Sunday. Weak high pressure drifts across the state in that period and acts as a bit of a place holder in there while cold, arctic air starts to blast in. We should see some sunshine in there, particularly Saturday afternoon.Sunday afternoon, snow arrives over the state. Northern areas have the best potential. Our official forecast is for 1-3 inches from I-70 northward. We won’t even rule out a 4 inch total here and there along the US 30 corridor and up into NE Ohio. But, farther south the snow never really materializes well, so a coating to half an inch is all we see in areas south of 70 where it snows, and a large part of southern Ohio may see no snow. Statewide coverage we will put at 60% for snow on Christmas eve. By Christmas morning, everything is clear of the state, and sunshine is trying to come back. The map above shows potential 24 hour snow totals ending shortly after sunrise Christmas Morning.Dry Tuesday through Thursday with high pressure in control and cold air continuing to batter the region. Sunshine should dominate for Tuesday and Wednesday. Thursday night and Friday we have another push of snow for the state, with accumulations likely in the 2-4 inch range. Statewide coverage of snow will be 75%.While cold air stays, we are starting to see our New Year’s Eve weekend storm event come back into focus. A strong low wants to lift northeast for next Saturday, the 30th. It has ample moisture with it, and could trigger significant snows over the state. Models have been flip flopping on this system for several days, so it’s nothing to get too super excited about yet. But, it is something we are monitoring, as it may send 2017 out with a flourish and start 2018 with a bang.
Share Facebook Twitter Google + LinkedIn Pinterest Dear Friend,The seriousness of the water quality issue as it pertains to Ohio agriculture has never been greater than it is right now.With the recent passage of the Lake Erie Bill of Rights (LEBOR), Lake Erie has now been granted the same legal rights normally reserved for a person. That means that any Toledoan who believes a business in the watershed is doing something they deem as detrimental to the lake could sue on the lake’s behalf.It was no secret that if LEBOR passed, agriculture would have the biggest target on its back. Farmers statewide need to be aware of its possible implications.Wood County farmer Mark Drewes has taken the lead in challenging LEBOR in court. And this letter from every major agriculture group in the state is to let you know we fully support him.Drewes acted quickly and took a strong approach when he bravely stood up for his family farm and all farms in Ohio by taking legal action to prevent senseless lawsuits stemming from LEBOR.We wholeheartedly agree with Drewes’ strategy, especially with the threat of legal actions against our members. But many of our family, friends and neighbors may see this as a message that Ohio agriculture doesn’t care about water quality and farmers do not want to fix what we acknowledge is a major problem in our state. We all know this is simply not true, but as the saying goes, “If you don’t tell your story, someone else will.”It’s time to step out of our comfort zone to better share our best practices with those outside of agriculture and reach out to those who don’t know or understand just how committed we are to healthy water in Ohio.Our members are making many management changes in the name of clean water. From planting cover crops, to installing buffers and waterways, to using variable rate fertilizer application equipment, to improved manure management, farmers are taking on the responsibility of doing the right things to improve water quality for all Ohioans.As we evaluate our operations and what measures we are taking for cleaner water, we have to ask if we can do more. Is what we do enough to make our community feel good about our nutrient management efforts? Do those who question our methods fully understand the extent of what we do to protect our shared water?This is an urgent time to talk to your neighbors. Share how the vast majority of farmers in Ohio are being proactive in finding a balance between producing food and protecting water. These are tough conversations but they are necessary conversations. We need to make our case to those who need to hear it.Work continues with the new administration and state legislators, who understand that agriculture needs to be a part of the water quality solution. Ohio agriculture is also working cooperatively with the conservation and environmental communities to discuss the resources needed to address and remedy Ohio’s water quality problems.Our message can reach far beyond our fence rows by sharing it online, too. Take pictures of the practices you use on the farm and share why taking the initiative for clean water is so important for you, your family and your farm. Use the hashtag #farmers4oh2o on your social media platforms and let’s use this opportunity to show the public our good work on the water quality front.We stand beside Drewes Farms and their efforts to protect every one of us and our way of life by defending Ohio agriculture against the legal fallouts from LEBOR. Now let’s step up to reach even more people about agriculture’s positive role in protecting the environment.Sincerely,Ohio AgriBusiness Association, Ohio Cattlemen’s Association, Ohio Corn and Wheat Growers Association, Ohio Dairy Producers Association, Ohio Farm Bureau, Ohio Pork Council, Ohio Soybean Association, Ohio Poultry Association, and Ohio Sheep Improvement Association
The International Olympic Committee has had enough from the Indian Olympic Association’s lacklustre approach in resolving the tenure issue.As a result, India’s participation in the 2012 London Olympics is at stake now if all pending issues are not resolved.After issuing two verbal warnings in September and then immediately after the Commonwealth Games in October, the IOC has now served a notice to the IOA to resolve all the issues.The IOA and the sports ministry are yet to resolve the differences over the restriction of the tenure in office and fixing the upper age limit for heads of sports federations. The issue is in the Delhi High Court.
Odisha Chief Minister Naveen Patnaik has urged the Centre to help resolve the deadlock over South Korean steel major Posco’s Rs 52,000-crore proposed project in the state.”Met Union Finance Minister and discussed about special central assistance and increase in fund allocation under various schemes…”Also, for a high level meeting to resolve the Posco issue,” Patnaik tweeted after meeting Union Finance Minister Arun Jaitley in New Delhi on Thursday. Patnaik also demanded Rs 3,500-crore special assistance from the Centre to mitigate the drought condition in the state. Posco, which proposed to set up a 12 mtpa greenfield mega steel project near Paradip, unanimously decided to put the project on hold. Also Read – Punjab & Sind Bank cuts MCLR by up to 20 basis pointsThe company also did not inform the state government about its decision. Though an official level meeting between the Odisha government, Posco and the Steel Ministry was held earlier at Delhi to resolve the matter, it failed to yield any result. “Therefore, Patnaik urged the Centre to organise another ministerial high-level meeting to resolve the matter,” a Steel and Mines Department official said.Billed as the highest FDI in the country, the project has not progressed much due to several reasons, including local protest over land acquisition, after the state government signed a memorandum of understanding (MoU) with Posco in 2005.Though the MoU for establishment of the steel plant has lapsed, it is yet to be renewed.Meanwhile, the new Mines and Minerals Development Regulation (MMDR) Act passed in Parliament made provision of leasing iron ore mines through auction route instead of recommendation by the state government.